Contact Us
Online Casinos is a research and comparison site, not a casino, so we can't help with a specific deposit, bonus code or withdrawal stuck on an operator's platform — that always has to go through the casino's own support team. What we can help with is everything to do with this website: corrections to a review, questions about how we rank operators, advertising enquiries, or feedback on something we've missed.
What we can and can't help with
Because Online Casinos publishes independent reviews of licensed operators such as those featured on this site, it helps to know where our role ends and the casino's begins before you get in touch.
- We can help with: factual errors on this site, questions about our rating method, partnership or advertising queries, and general feedback on our coverage of sites like Raging Bull, Ignition or Ducky Luck.
- We can't help with: account logins, verification (KYC) delays, bonus disputes, deposit or withdrawal problems, or anything tied to a specific player account. Those requests need to go to the casino's own customer support team, since they hold the account and the funds.
- If you're struggling with gambling: see the responsible gambling resources below rather than waiting on a reply from us.
How our reviews and ratings work
Every operator ranked on this site — including Raging Bull, Uptown Aces, Ignition, Free Spins, Ducky Luck, Captain Jack, Slots and Casino, Zumba Cards, Casino Extreme and Dream Royale — is assessed on the same criteria: licensing status, the fairness of game outcomes, how clearly bonus terms are disclosed, the range of banking options, and the responsiveness of player support. Commission from any affiliate link never buys a higher position; an operator with a weaker track record on payouts or terms will score lower regardless of what it pays us. If you think a listing is out of date or a bonus term has changed, that's exactly the kind of message we want to hear.
Before you contact a casino directly
Most day-to-day issues are faster to resolve with the operator than with us, since they hold your account details. A few things worth checking first:
- Confirm you're logged into the correct account and that identity verification (KYC) documents, if requested, have been fully submitted — this is the most common reason withdrawals stall.
- Re-read the bonus terms attached to your welcome offer, including wagering requirements, game restrictions, expiry dates and maximum withdrawal caps, before assuming an error has occurred.
- Check the casino's stated processing times for your chosen payment method — bank transfers, cards, e-wallets and crypto typically clear at different speeds.
- Use the live chat or support email listed on the casino's own site for anything account-specific; they can see your balance and history, and we can't.
Getting in touch about this site
For anything relating to our content, ratings, corrections or partnerships, reach out through the contact channel provided on this website and let us know what the message concerns — a factual query, a correction, or a business enquiry — so it reaches the right person. We aim to reply within a reasonable timeframe, though volumes can vary. You can also learn more about how we operate and who's behind the site on our About Us page, and review the rules that govern use of this site in our Terms and Conditions.
If gambling has stopped being fun
If gambling is affecting your finances, relationships or wellbeing, that's a bigger issue than anything we can address by email. Set deposit and time limits before you play, never chase losses with borrowed money, and know that self-exclusion programmes and state-level support services exist for exactly this situation. Our Responsible Gambling page lists tools and organisations that can help, and it's worth reading whether or not you're currently worried about your own play.
A note on eligibility and licensing
This site is a US-facing resource, and the operators we cover only accept players who meet the applicable minimum gambling age — typically 21, though some gambling activities are governed by state-specific rules — and who are physically located in a state where online real-money casino play is legal. We don't process payments, hold funds or issue bonuses ourselves; those obligations sit with the licensed casino you choose to play at, and any legal or account-specific question ultimately belongs with them, not with us.